Refund policy
Skin District — Return & Refund Policy
At Skin District, we take pride in the quality of every product and service we offer. We want every customer to feel confident and informed before placing an order — please read our policy carefully below.
All Sales Are Final
We do not offer returns, exchanges, or refunds on any products or services once an order has been placed and confirmed.
This policy exists because of the personal care and hygiene-sensitive nature of our products — once an item leaves our facility, we cannot guarantee its safety for resale. We want every customer to receive products that meet the highest hygiene standard, and this policy helps us protect that for everyone.
We encourage you to review product descriptions, images, and details carefully before purchasing. If you have any questions before ordering, we're always happy to help.
Damages & Incorrect Items
While we do not offer refunds, your trust matters to us — if your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with photo/video proof. We'll review every case individually and make it right.
Appointments & Deposits
If you miss your appointment without prior notice, the deposit is forfeited. We appreciate you respecting our artists' time — just as we respect yours.
To reschedule, please contact us at least 24 hours in advance.
Before You Order
Since all sales are final, we recommend:
- Reading full product descriptions and ingredient lists
- Checking size/shade guides where applicable
- Messaging us with any questions before checkout
We're a small, dedicated team that genuinely cares about getting it right the first time — your satisfaction starts before the order, not after.
Contact Us
Have a question about an order, product, or appointment? We're here to help.
Skin District — Quality you can trust, service you'll remember.